Frequently Asked Questions (FAQ)

Welcome to the Twice Built Bricks FAQ page! We’re excited to help you navigate our online store and answer any questions you might have about shopping with us. Twice Built is your go-to source for LEGO bricks, sets, and accessories, whether you’re building your next masterpiece or expanding your collection. We sell through our WooCommerce site and integrate with platforms like BrickLink, BrickOwl, eBay, and BrickScout via Bricqer for seamless multi-channel shopping. If your question isn’t covered here, please reach out to us via our contact form or email at shop@twicebuiltbrick.com. We’re here to help!

Twice Built is a retail store specializing in LEGO bricks, minifigures, sets, and related accessories, with an expanding inventory that now includes novelty gifts from Archie McPhee, candies and sweets from Blair Candy Company, books, toys, games, and board games. Our physical location is in Layton, Utah view us on [Google Maps] and we’re growing online at twicebuiltbrick.com to make it easier for enthusiasts everywhere to shop with us. We focus on providing high-quality products, often including pre-owned items that have been carefully inspected and cleaned where applicable.

No, Twice Built Bricks is not affiliated with, endorsed by, or sponsored by the LEGO Group in any way. We are an independent retailer selling genuine LEGO products sourced from various suppliers and collectors. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize, or endorse this site or our products. We do not represent the LEGO Group and are not an official LEGO retailer.

We offer a diverse range of products to spark creativity and fun:

  • LEGO Items: Bricks, minifigures, complete sets, instructions, and accessories, including both new and used “twice built” pieces that are disassembled, cleaned, and quality-verified.
  • Archie McPhee Novelties: Quirky and humorous gifts, toys, and accessories like bath axolotls, liquid cats, opera corn, cryptid-themed items, and secret cat cult merchandise—perfect for those who love the weird and wonderful.
  • Blair Candy Company Products: A variety of candies, sweets, and confectionery items for all ages.
  • Books, Toys, Games, and Board Games: Educational and entertaining books, classic and modern toys, interactive games, and board games to enjoy solo or with family and friends.

Whether you’re building, snacking, or playing, we’ve got something for everyone!

Yes, all products we sell are 100% genuine from their respective brands and sources. We do not sell counterfeit or knock-off items. Used LEGO items are thoroughly inspected for authenticity, condition, and completeness before being listed. Products from Archie McPhee, Blair Candy Company, and other categories are sourced directly or from authorized distributors.

We use Bricqer to manage our LEGO inventory across BrickLink, BrickOwl, eBay, BrickScout, and our WooCommerce site. This means you can shop LEGO items from any of these platforms, and we’ll fulfill your order from our central stock. Prices and availability are synced in real-time. Note: Non-LEGO products like those from Archie McPhee, Blair Candy, books, toys, games, and board games are primarily available on our WooCommerce site and may not be integrated with all platforms yet—check listings for details.

We ship orders via USPS, UPS, or FedEx, depending on size and destination. Standard shipping within the continental U.S. starts at $5.99 for small orders. International shipping is available—rates vary by country and package weight. All orders are processed within 1-3 business days, and you’ll receive a tracking number via email. Perishable items like candies may have special shipping requirements.  Orders placed for in-store pickup will not have a shipping charge.

Yes, we ship to select countries worldwide. Please note that international orders may incur additional customs fees, duties, or taxes, which are the responsibility of the buyer. Shipping times can range from 7-21 days depending on the destination.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay through our WooCommerce checkout. For orders on integrated platforms like BrickLink or eBay, their respective payment systems apply.

We want you to be thrilled with your purchase! If you’re not satisfied, you can return unused items in their original condition within 30 days for a full refund (minus shipping costs). Used or opened items may be eligible for store credit on a case-by-case basis. Please contact us first to initiate a return. Note: Custom or bulk orders, perishable items like candies, and certain novelty products may have different policies—check product descriptions.

Once your order ships, we’ll email you a tracking number and link. You can also log into your account on twicebuiltbrick.com (or the platform where you purchased) to view status updates.

If your order arrives damaged or doesn’t match what you ordered, contact us within 7 days of receipt with photos and details. We’ll make it right by sending replacements or issuing a refund—no hassle!

You can reach us via email at shop@twicebuiltbrick.com, through our contact form on the website, or by phone at 801-948-2005 during business hours (Monday-Friday, 10 AM – 6 PM Mountain). For urgent issues, feel free to message us on our integrated platforms like BrickLink.

Yes, we provide discounts for bulk purchases—contact us directly for quotes. Wholesale options are available for resellers or large projects; please email us with your requirements. If you have more questions or need personalized assistance, don’t hesitate to get in touch. Happy building!

Yes! We ship nationwide from Utah (ZIP 84041). Shipping rates are based on your order total and region.

Standard Shipping starts at $5.99 and typically arrives in 3–7 business days.

Priority Shipping starts at $14.99 and typically arrives in 2–4 business days. Priority orders are packed first and ship via expedited carriers (UPS 2nd Day, USPS Priority, or similar).

Yes, we ship there too! Standard shipping starts at $19.99, with Priority options available. Delivery times are usually longer than the mainland U.S.

Yes! Standard shipping to Canada starts at $14.99.

Priority shipping starts at $29.99 and is usually faster, but customs clearance may add time.

Please note: Canadian customers are responsible for duties, taxes, and brokerage fees at delivery.

Yes! We ship to select countries in Europe, Asia, and Oceania, plus a few others.

Standard International shipping starts at $29.99.

Rates increase based on your order total and destination.

Oversized LEGO sets may include a handling surcharge.

Important: International buyers are responsible for customs duties, VAT, and import taxes upon delivery.

Large collector sets (like the UCS Millennium Falcon, AT-AT, Star Destroyer, or bulk LEGO orders over 15 lbs) are considered Oversized. These may have an extra handling fee to cover shipping costs and ensure safe transit.

Standard U.S.: 3–7 business days

Priority U.S.: 2–4 business days

Canada: 5–12 business days (customs can add time)

International: 10–20 business days (depending on country and customs)